Refund Policy

1. When a refund may be considered

• You contact us within 14 days of the original charge or latest renewal.
• Naviora was unavailable, or a material defect significantly affected core features such as smart entries, public pages, routing, downloads, analytics, or similar core use.
• The issue was not caused by your own misconfiguration, an invalid external destination, third-party content violations, browser extensions, local network issues, or other factors outside Naviora's reasonable control.
• You gave us a reasonable opportunity to verify, troubleshoot, and attempt a fix first.

2. When refunds are generally not available

• You changed your mind, no longer need the service, or already canceled future renewals.
• The issue was caused by routing mistakes, destination URL problems, external platform restrictions, third-party tracking setup, or other factors outside the product itself.
• You have already used the service substantially or over a longer period and the request is not tied to a material defect.
• Free plans, betas, trials, grants, activation-code redemptions, discounted commercial arrangements, or channel deals are generally not refundable unless we agreed otherwise in writing.

3. How to request a refund

Please contact us by email within the eligible window and include the account email, order timing, payment method, a description of the issue, how to reproduce it, and any screenshots or recordings that help show the impact on core functionality.

• Contact: huters@qq.com
• Suggested subject line: Refund Request / Naviora
• If your payment was processed through Paddle, Creem, or another billing partner, we may need to verify the order details returned by that provider.

4. Review and processing

We will review the request within a reasonable time, usually by verifying whether the issue existed, whether it can be reproduced, and whether it falls within this policy. If approved, refunds are typically sent back to the original payment method, although final timing depends on the payment provider, bank, card network, or other payment channel.

5. Cancellation is not the same as a refund

Canceling a subscription generally stops future renewals only. It does not automatically refund prior charges. If you want a refund, you still need to request one within the applicable window and meet the review criteria.

6. Legal carve-out

This policy describes Naviora's general SaaS refund approach and does not limit any non-waivable rights you may have under applicable consumer protection, digital content, payment services, or other mandatory law. Where applicable law requires a different result, that law will control.